Fresh Waste Management – Customer support and ticket management platform
A centralized customer support system designed to manage, track and resolve customer disputes efficiently. This is through a ticket-based workflow.
A centralized customer support system designed to manage, track and resolve customer disputes efficiently. This is through a ticket-based workflow.
Fresh Waste Management is a web-based customer support solution. It tracks tickets raised by customers and manages dispute resolution efficiently. After a ticket is created, it goes to the admin team. They monitor it closely and ensure resolution. The system supports disputes related to online transactions, refunds and returns. It also handles conversations and delivery‑related concerns.
Support System
Laravel, MySQL
Web-Based System
Customer support systems handle a large volume of incoming issues by making ticket creation, management and record maintenance a critical challenge. The system had to ensure seamless coordination between users and administrators. At the same time, it needed to maintain performance and scalability. The system needed load balancing across servers. This ensured high availability and uninterrupted support operations.
The objective was to build a reliable and admin-controlled customer support platform that streamlines dispute handling and improves customer communication.
Create a structured system to generate, assign and track customer disputes from a single dashboard.
Ensure customers receive real-time updates on ticket status through automated email notifications.
Enable admins to manage multiple tickets efficiently while maintaining service quality and response speed.
The team developed a strong web‑based support system. Customers can raise disputes with ease. Admins handle and resolve them efficiently. The platform assigns tickets to the admin department. Assignment can be automatic or manual. This ensures smooth handling of customer concerns.
We integrated Microsoft 360 APIs. It was to enhance communication and streamline ticket management. Every dispute raised generates a ticket tracked through the admin console. Status updates are sent to customers via email. All interactions between the admin and users are recorded and displayed in the admin panel for transparency and review.
Understood customer support workflows and dispute management requirements.
Built a scalable ticketing system using Laravel and MySQL.
Integrated third-party tools for communication and support automation.
Ensured performance stability, scalability and smooth user experience.
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